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COVID-19 Announcement

Wed, 07 October, 2020

We have continued discussions with our Stakeholder Management Committees and worked closely with our accreditation bodies to ensure that we provide a service to our candidates in these unprecedented times. The new date range, introduced in our last policy update, has now been rolled out across all the certificate categories (A, B and C). Full details of the policy can be found below.

We continue to strongly encourage any candidate who can sit their examination to do so as soon as possible. Thank you for your patience and understanding as we work through these difficult times.

TWI CL_CSWIP BGAS-CSWIP_Extension Policy_v9_Oct 2020 - pdf - 559kb

 

21 September 2020

We are continuing to monitor the ongoing COVID-19 situation across the world. We are working closely with our accreditation bodies and Stakeholder Management Committees to ensure that our response to the pandemic is in line with recommended practise and continues to provide as much support for our certificate holders as possible. We would like to encourage all certificate holders who are able to sit their examination to do so as soon as possible to ensure they maintain their certification.

 

19 June 2020

While we are glad to see so many countries easing their lockdown measures and approved exams centres reopening, we must reiterate that the health and safety measures mandated by the UK Government have not been removed completely. Social distancing is still very much in place, and has caused a major disruption to how the TWI Certification Ltd office operates. One of the new measures we have introduced is to split our staff into teams who work on rotation, this is to ensure their good health and wellbeing, while enabling us to continue providing the level of service our certificate holders have come to expect. This means that our response times are greater than normal. We will continue to follow governmental guidelines and will increase our staff numbers as and when it is safe to do so.

We would like to take this opportunity to ask all certificate holders for their patience and understanding in regards to the time it takes to respond to their query or to process their application. Our current situation is completely unique and our staff are doing their best to meet the requirements of our certificate holders while abiding by government mandated health and safety measures. As such, we will have zero tolerance for abusive, threatening or inappropriate behaviour directed towards our staff. Those certificate holders involved in such incidences will have their case referred to the relevant Management Committee to discuss their conduct and, if found to be in breach of the Code of Conduct, may  have their certificate removed. We realise that this is a difficult time for everyone and we really appreciate the patience and understanding that our certificate holders have shown over the past few months. We kindly ask that you bear with us for a few more months as we (and the rest of the world) slowly returns to normal.

All certificate holders are reminded that renewals can be submitted up to 6 months in advance and we strongly encourage everyone to submit their paperwork as soon as possible to avoid any breaks in their certification status.