Fri, 19 June, 2020
19 June 2020
While we are glad to see so many countries easing their lockdown measures and approved exams centres reopening, we must reiterate that the health and safety measures mandated by the UK Government have not been removed completely. Social distancing is still very much in place, and has caused a major disruption to how the TWI Certification Ltd office operates. One of the new measures we have introduced is to split our staff into teams who work on rotation, this is to ensure their good health and wellbeing, while enabling us to continue providing the level of service our certificate holders have come to expect. This means that our response times are greater than normal. We will continue to follow governmental guidelines and will increase our staff numbers as and when it is safe to do so.
We would like to take this opportunity to ask all certificate holders for their patience and understanding in regards to the time it takes to respond to their query or to process their application. Our current situation is completely unique and our staff are doing their best to meet the requirements of our certificate holders while abiding by government mandated health and safety measures. As such, we will have zero tolerance for abusive, threatening or inappropriate behaviour directed towards our staff. Those certificate holders involved in such incidences will have their case referred to the relevant Management Committee to discuss their conduct and, if found to be in breach of the Code of Conduct, may have their certificate removed. We realise that this is a difficult time for everyone and we really appreciate the patience and understanding that our certificate holders have shown over the past few months. We kindly ask that you bear with us for a few more months as we (and the rest of the world) slowly returns to normal.
All certificate holders are reminded that renewals can be submitted up to 6 months in advance and we strongly encourage everyone to submit their paperwork as soon as possible to avoid any breaks in their certification status.
15 June 2020
We are pleased to announce, that with the easing of lockdown measures across the world, that CSWIP and BGAS-CSWIP examinations will begin to take place in the coming weeks. However, due to the social distancing measures still in place, spaces will be limited. Those certificate holders whose certificates expired between (or prior to) 01 March 2020 and 30 June 2020 are strongly encouraged to contact their local examination centre to arrange their recertification examination as soon as possible.
As examination spaces are limited, we realise that this will cause difficulty for those candidates whose certificates are due for recertification in July, August and September 2020. As such, we have updated our COVID-19 policy to incorporate these certificate holders.
Please note that you can only have the validity of your certificate extended once. Those certificate holders who have not successfully passed their recertification examination by the end of the extended date of their certificates validity, will be processed as per our standard procedures as outlined in the relevant scheme document.
Full details of our COVID-19 policy can be found in the document below: TWI CL_CSWIP & BGAS-CSWIP_Extension Policy_v5_June 2020 - pdf - 563kb